🔒 Privacy Policy

Last Updated: December 7, 2025

Flik ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

Phone Number: Collected during registration for OTP verification
Profile Information: Gender preference, interests, and matching criteria
Payment Information: Processed securely by Razorpay (we do not store card details)
Video Call Data: Facilitated by Zego SDK (we do not record calls)
Usage Data: Timestamps, matching duration, wallet transactions
Device Information: Device type, OS, IP address (for security purposes)

2. How We Use Your Information

To authenticate your account and send OTPs
To match you with compatible users
To process wallet recharges and payments
To facilitate video calls through our video call provider (Zego)
To detect and prevent fraud and abuse
To improve app performance and user experience
To send important updates about the app

3. Third-Party Services

Your data is shared with:

Razorpay: For secure payment processing (they process card data, we do not)
Zego Cloud: For real-time video calling (they may process video communication data)

These third parties have their own privacy policies. We recommend reviewing them.

4. Data Security

Your phone number is encrypted and stored securely
Passwords are hashed and never stored in plain text
Payment data is never stored on our servers
All data transmission uses HTTPS encryption
We implement industry-standard security practices

5. Data Retention

Account data is retained while your account is active
Transaction history is retained for 1 year for audit purposes
Upon account deletion, personal data is permanently removed
Some anonymized data may be retained for analytics

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your account and data
Withdraw consent for data processing
Export your data

7. Compliance

Flik complies with:

Indian Information Technology Act, 2000
Reserve Bank of India (RBI) payment guidelines
Data Protection standards for user privacy

8. Children's Privacy

Flik is NOT designed for children under 18. We do not knowingly collect data from minors. If we discover a minor's account, we will immediately delete it.

9. Changes to Privacy Policy

We may update this Privacy Policy occasionally. Continued use of Flik implies acceptance of changes.

10. Contact Us

For privacy concerns or data requests, contact us at:

Email: flikqueries@gmail.com
Phone: +91 8897 331 259