← Back to App

💰 Cancellation and Refund Policy

Last Updated: December 7, 2025

1. Wallet Recharge Refunds

Wallet credits are non-refundable once added to your account
Wallet credits cannot be converted to real money or bank transfers
Refunds are only available in case of duplicate charges or technical errors

2. Duplicate Charge Refunds

            If you were charged twice for a single recharge:
            Report the issue within 48 hours of the transaction
Provide screenshots or transaction details
We will investigate and process a refund within 5-7 business days

        

3. Technical Error Refunds

If you did not receive the wallet credits after payment due to a technical error:

Contact support with your transaction ID within 24 hours
We will verify the payment with Razorpay
Credits will be added to your account or a refund will be processed

4. Unauthorized Transactions

If your account was used without authorization:

Report it immediately to support
Change your password and secure your account
Provide proof of unauthorized activity
We will investigate and process a refund if verified

5. Service Cancellation

You can cancel your Flik account at any time. However:

Remaining wallet balance will NOT be refunded
Your account data will be deleted as per privacy policy
You can request account deletion by emailing support

6. Refund Timeline

Verified Refunds: 5-7 business days to reach your bank account
Some refunds may take up to 10-15 business days depending on your bank
Razorpay processes all refunds; Flik will not retain any refunded amount

7. How to Request a Refund

To request a refund:

Email us at flikqueries@gmail.com
Include your phone number and transaction ID
Describe the issue clearly with screenshots if applicable
Our team will respond within 24 hours

8. Chargeback Policy

Initiating a chargeback with your bank without contacting Flik support first may result in:

Permanent account suspension
Loss of wallet balance
Blacklisting from the platform

Always contact support first for any refund requests.

9. Questions or Disputes

For any questions about this policy, contact us at:

Email: flikqueries@gmail.com
Phone: +91 8897 331 259